Pay your Florence City, Alabama utility bills online using this service. 

FAQs

What happens if I don't pay my utility bill on time?

If your Florence City utility bill becomes delinquent, the following will be in effect:

  • Anywhere between 4 to 9 days, a final notice will be mailed to you. A $2.00 fee will be added to your account when final notice is mailed.
  • Seven to nine days after the final notice is mailed, utility service is subject to disconnection.
  • If the bill remains unpaid, one of our Collectors will come to your service address and you may make payment then by cash or money order. If payment is not made, service will be disconnected. A turnoff notice will be given to you or left on the premises. 

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